This Refund Policy applies to digital product purchases on Themeatos, operated by Themeatos (“we”, “us”, or “our”). It should be read together with our Terms of Service.
Overview
Due to the digital nature of our products, refund requests must be submitted within 14 calendar days of the purchase date. Submitting a refund request within this period does not guarantee that the refund will be approved. Each request will be reviewed in accordance with this Refund Policy and applicable consumer protection laws.
This policy does not affect any non-waivable rights you may have under applicable law.
Purchases are also governed by our Terms of Service.
Eligible for a Refund
1. Duplicate purchase
You accidentally purchased the same license or product more than once. In this case, we will refund the duplicate purchase.
2. Unresolved technical issue
You experience a technical issue that prevents the product from functioning substantially as described. Before requesting a refund, you must contact us and provide sufficient information, such as a description of the issue, error messages, screenshots, or other relevant evidence.
We will make reasonable efforts to help you resolve the issue. If the issue cannot be resolved, we may approve a refund.
Not Eligible for a Refund
A refund is generally not available in the following cases:
- You no longer need or want the purchased digital product.
- You found another product that you prefer.
- You do not have sufficient knowledge or skills to use the product.
- You do not have the software, hardware, or technical environment required to open, install, or use the product.
- You report a technical issue but do not provide sufficient information or evidence, or you are unwilling to cooperate with reasonable troubleshooting requests.
- You believe that the product was misrepresented based solely on a personal or subjective opinion about its quality. This does not limit your rights if the product is materially different from its description.
- You request a partial refund.
- Your refund request is submitted more than 14 calendar days after the purchase date.
If a Refund Is Approved
If a refund is approved, access to the relevant product, license, account, or related services may be revoked.
Contact
To request a refund or discuss an issue with a purchase from Themeatos, contact us at info@thenine.vn.