This Privacy Policy explains how Themeatos (“we”, “us”, or “our”) collects, uses, stores, and shares personal information when you use Themeatos (the “Site”), create an account, purchase digital products or memberships, or contact support.
1. Overview
We sell digital WordPress and WooCommerce products and memberships. Using the Site is also subject to our Terms of Service. If you do not agree with this Policy, please do not use the Site.
2. Information We Collect
Depending on how you use the Site, we may collect:
- Account data — name, email address, password (hashed), and profile details you provide;
- Order & billing data — purchase history, billing country, tax identifiers if required, and payment status (card details are handled by our payment processor, not stored by us in full);
- License & download data — products purchased, license keys, download activity, and membership plan status;
- Support communications — messages you send us and related metadata;
- Technical data — IP address, browser type, device information, approximate location derived from IP, pages viewed, and referral URLs;
- Cookies and similar technologies — as described in the Cookies section below.
3. How We Use Information
We use personal information to:
- Create and manage your account, orders, licenses, and downloads;
- Process payments and prevent fraud or abuse;
- Provide product updates, transactional emails, and customer support;
- Improve the Site, diagnose issues, and analyze usage in aggregate;
- Send marketing emails only where permitted (you can unsubscribe at any time);
- Comply with legal obligations and enforce our Terms.
4. Legal Bases (EEA/UK)
Where GDPR or UK GDPR applies, we process personal data based on: contract performance (providing products and memberships you purchase), legitimate interests (securing the Site, improving services, preventing fraud), consent (where required, such as certain cookies or marketing), and legal obligations (tax, accounting, regulatory requests).
7. Data Retention
We retain account, order, and license records for as long as needed to provide the service, meet legal/tax requirements, resolve disputes, and enforce agreements. Support correspondence is kept for a reasonable period to improve service quality. When data is no longer needed, we delete or anonymize it where practicable.
8. Security
We use industry-standard measures to protect personal information (HTTPS, access controls, hashed passwords). No method of transmission or storage is 100% secure; please use a strong unique password and keep your account credentials confidential.
9. International Transfers
Your information may be processed in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers (such as standard contractual clauses or equivalent mechanisms used by our processors).
10. Your Rights
Depending on your location, you may have rights to access, correct, delete, or export your personal data; object to or restrict certain processing; and withdraw consent where processing is based on consent. You may also lodge a complaint with your local data-protection authority.
To exercise these rights, contact us at info@thenine.vn. We may need to verify your identity before responding.
11. Children
The Site is not directed to children under 16 (or the age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us data, contact us and we will take appropriate steps to delete it.
12. Changes
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the Site after an update means you acknowledge the revised Policy. For material changes, we may provide additional notice by email or on the Site.
13. Contact
Privacy questions for Themeatos / Themeatos: info@thenine.vn.
This Policy is provided for general information and does not constitute legal advice. Have counsel review it for your jurisdiction and processors before relying on it in production.